Frequently Asked Questions
Below you can find all the frequently asked RIRD questions. Choose and click the question for which you want to know the answers and the information will be displayed below.
What does Waterproof IPX5 mean?
IPX5 means it protects from water jets at any direction
What are the dimensions of the strap?
The mount can fit bars between 22 and 35 mm
Where can I mount the light?
You can mount the light on the seat post, seat stay or handlebars. If you have concerns about how to mount it on your bike please contact us firstname.lastname@example.org
Will you offer front lights in the future?
At RIDR Lights are intention is to deliver exactly what you need. We are currently not offering a front light. However, this is something that is on our roadmap
Card & Payment
Do you accept international credit cards?
Yes we do. At RIDR Lights we accept Visa, Mastercard, American Express, Discover, Diners Club and JCB
What forms of payment do you accept?
We accept the most commonly accepted international credit cards in Visa, Mastercard, American Express, Discover, Diners Club, JCB
Additionally, we also accept Paypal and debit card payments through PayPal
Are you on social media?
How can I learn more about RIDR Lights?
Head over to our website and sign-up to our newsletter to follow our story and receive newsletters with useful tips and tricks
What countries do you ship to?
- Goods ordered from our website will be delivered everywhere on the globe, with some exceptions to difficult to reach countries.
- RIDR will not ship goods directly to P.O. Boxes.
- RIDR will not ship directly to military adressess.
What is the warranty?
All RIDR Enterprise Limited products are warranted FOR 1 YEAR from date of purchase. If over 1 year, then this is no longer covered.
- COVERED: Defective hardware, software faults & factory defects.
- NOT COVERED: Wear and tear, gifts, forgetting your lock combination or losing your lights in a bush somewhere.
All products ordered from RIDR Enterprise Limited come with a full warranty which covers manufacturing faults and defects in workmanship. If you feel that your purchase has developed a fault, please email our Warranty department (email@example.com). Please include photographs of your product (please keep below 20mb), your order number (or copy of receipt) so we can immediately start to assess the issue, we may even be able to solve the issue without viewing the product.
What can cause my order to be delayed?
Whenever the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed. If you do have any issues, please contact us on firstname.lastname@example.org and we would be happy to support you.
Other reasons that a shipment can be delayed can be related to:
- Stock availability – when the product runs out of stock we will contact you to inform you of the status. From that point on you can decide if you prefer to await restocking or if the ordered item should be refunded.
- Natural disasters and unforeseen incidents
- Issues with third party suppliers and carrier services
Are taxes and duties included in the cost?
Taxes and duties are already included in the product cost.
When do we deliver?
When purchasing on the website it takes 1 to 2 days to process the order. Upon completion you will receive an email stating that the order has been processed. From this point on, depending on your location, shipping can take from 2 up to 9 working days. The RIDR Lights are dispatched from our European warehouse.
Delivery timing does not take into account possible delays caused by payment authorization.
Delivery timing does not take into account the availability of stock.
What happens if the goods are faulty/damaged?
Please contact our Customer Service team on email@example.com to discuss and we will aim to resolve the issue as quickly as possible. RIDR Enterprise Limited will work with you to ensure that you receive a resolution that is in compliance with your consumer rights.
Please note that in the event of a damaged or defective product claim, you shall be required to return such Goods to us for inspection and report (without any obligation on us to replace the said Goods prior to such inspection) and you confirm that it shall be reasonable for us to inspect such defective Goods and allow manufacturers to undertake inspections so as to allow production methods to be modified. You further accept that it is reasonable to inform us of any damage, defect or other failure prior to contacting independent third parties or incurring expense and to allow us to remedy the damage, defect or failure.
What is your return policy?
You may cancel your order for all Goods, except for gift cards and e-gift vouchers, at any time up to the end of the 30th day from the date you receive the ordered Goods. Orders for gift cards and e-gift vouchers may be cancelled at any time up to the end of the 10th day from the date you receive the gift card or e-gift voucher. You do not need to give us any reason for cancelling your order for the Goods nor will you have to pay any penalty.
In order to return your unwanted Goods you should
- Contact us on firstname.lastname@example.org for further instruction
Unless the Goods being returned are faulty, they must be returned in a saleable condition. All bikes and accessories must be treated with respect until you are certain you are keeping them. RIDR Enterprise Limited shall be entitled to refuse a return in the event that the Goods are returned in an unsaleable condition.
If you have received the Goods before you cancel your order then you must send the Goods back to us at your own cost and risk. If you cancel your order but we have already processed the Goods for delivery, you must not unpack the Goods when they are received by you and you must send the Goods back to us at your own cost and risk as soon as possible.
Once you have notified us that you are returning the Goods, any sum debited to RIDR Enterprise Limited from your debit or credit card will be re-credited to your account as soon as possible, and in any event within 30 days of your return/cancellation request PROVIDED THAT the Goods in question are returned by you, and received by us, in the condition they were in when delivered to you. Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods as a result of your handling of the Goods.
You are responsible for the cost of returning any non-faulty Goods to RIDR Enterprise Limited. If you do not return the Goods delivered to you by the delivery service provider or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to you.
Similarly, any amounts debited from your debit or credit card in respect of delivery charges payable to the third party delivery contractors shall be re-credited to your account as soon as possible by the relevant delivery contractor or by us on their behalf. Although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
For all complaints please contact RIDR Enterprise Limited by email (email@example.com)